All Dedicated County/Org SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a refresh project to upgrade our current Cisco Identity Services Engine server. The refresh window will occur on Thursday, August 18, 2024, beginning at 4:00 AM and concluding at 7:00 AM. Within the refresh window, Dedicated County users who use VPN to access the CWS/CMS application will experience a five-minute service disruption even if the user is already logged in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – Refresh ISE 2.7 to new version 3.2
If unable to find a specific Bulletin, please contact Communications.