SPOCs and Technical Contacts for Kings, Lake, Napa, Orange, San Diego, San Francisco, Santa Clara, and Stanislaus Counties:
IBM ran a report on February 12, 2024, shortly after the CWS/CMS Release 9.3 implementation, to view when the Robocopy script was last ran. The Robocopy script is the formal process in which Counties receive the latest CWS/CMS MSI installation file. Eight (8) of the Counties had either not ran a new Robocopy script for quite some time or had never ran it. We assume these Counties must be manually copying the MSI files, instead of using the Robocopy script automatically replicate them, prior to the CWS/CMS release.
If a County needs assistance with updating the Robocopy script schedule to automatically replicate the CWS/CMS release MSI file to their County share folder, please submit an IBM Help Desk ticket (800-428-8268). The IBM team will work with your county to troubleshoot this issue.
Action Required
Contact the IBM Help Desk (800-428-8268) if a County wants assistance from IBM to automatically replicate the MSI files to the County’s shared folder using the Robocopy script.
CWS/CMS MSI File Not Automatically Replicating to Servers
If unable to find a specific Bulletin, please contact Communications.