All Dedicated County SPOCs and Technical Contacts:
Internet access will be down on Friday, June 23, 2023, from 5:00 PM through 8:00 PM, for maintenance and updates to the Proxy Firewall. This change will impact all Dedicated County workstations during the change window. Access to the internet will be unavailable during this time and workstations will be updated with the latest proxy settings.
Access to CARES-Live will be blocked for Dedicated County users during the maintenance window.
Ref: CWS/CMS CHANGE TICKET: CH10259683: Dedicated County and Project Office State Proxy Scheduled Maintenance
Action Required
Dedicated County users should test internet access when they return to their workstations.
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Scheduled Internet Outage, June 23, 2023| 5:00 PM – 8:00 PM
If unable to find a specific Bulletin, please contact Communications.