All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Friday, February 2, 2024, beginning at 6:00 PM and concluding at 11:59 PM. During the maintenance window, CDT will update the Citrix NetScaler firmware. Users should sign off prior to the start of the change. Citrix SBC users may be kicked out of the system or unable to log in. If users are kicked out of the system, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWDS Bulletins
CWS/CMS: California Department of Technology Service Desk Bulletin – Citrix NetScaler Firmware Update
CWS/CMS: CAPDU County Fiscal Letter Presentation at the CDSS Policy Guidance Webinar
All SPOCs, Technical Contacts, and TAC Members:
The California Department of Social Services (CDSS) Child Welfare System Branch will be presenting the upcoming County Annual Planning Document Update (CAPDU) County Fiscal Letter (CFL) during the next CDSS Policy Guidance webinar, scheduled for Thursday, February 8, 2024, from 1:00 PM to 2:30 PM.
The webinar will be recorded and posted to the CDSS website once it is available.
Action Required
No action is required. Informational only.
CWS/CMS: January 2024 Microsoft Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for January 2024:
Windows 10 22H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8.1 - KB5033918 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5034122 (x64) Critical
Windows 10 21H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5034122 (x64) Critical
Windows 10 1607 (LTSB)
MS24-JAN: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5033910 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5034119 (x64) Critical
Browsers
Google Chrome 120.0.6099.217 Available
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for January 2024:
Windows 10 22H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8.1 - KB5033918 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5034122 (x64) Critical
Windows 10 21H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5034122 (x64) Critical
Windows 10 1607 (LTSB)
MS24-JAN: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5033910 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5034119 (x64) Critical
Browsers
Google Chrome 120.0.6099.217 Available
Action Required
No action is required. Informational only.
CARES-Live Training Environment Scheduled Maintenance
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, February 2, 2024, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.28.1 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, February 2, 2024, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.28.1 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.28.1 Production Release - UPDATE
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 29, 2024, CARES-Live 2.8.28.1 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 29, 2024 UPDATE: The CARES-Live team has developed a hotfix to resolve the issue that is causing an incomplete number of facilities from displaying in the Search Results page. The hotfix will be implemented tonight, January 29, 2024, beginning at 6:00 PM and concluding at 8:00 PM.
The CALS Feature will not be accessible during this change window.
________________________________________________________________________________
January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.
Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.
However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.
The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
_________________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE JANUARY 29, 2024, CARES-Live 2.8.28.1 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 29, 2024 UPDATE: The CARES-Live team has developed a hotfix to resolve the issue that is causing an incomplete number of facilities from displaying in the Search Results page. The hotfix will be implemented tonight, January 29, 2024, beginning at 6:00 PM and concluding at 8:00 PM.
The CALS Feature will not be accessible during this change window.
________________________________________________________________________________
January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.
Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.
However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.
The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
_________________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
- This release address security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
New Section on CWDS County Contacts Page – Director Alternate - UDPATE
All Directors and SPOCS:
January 29, 2024 UPDATE: The new Director-Alternate section of the County Contacts Page of the CWDS Website has been implemented. As of today, Single Points Of Contacts (SPOCS) are able to update this new section. Attached is the CWDS County Contacts SPOCS can utilize as a reference in updating their county’s contacts.
____________________________________________________________________________
The CWDS Office is pleased to announce a new section of the County Contacts Page of the CWDS Website. This new section will be implemented on January 29, 2024. After this is implemented, counties will have the ability to add additional contacts for the Director level. This new contact section is called ‘Director-Alternate’. It will be located under the Director tab for both CWS and CARES contacts.
The intent of this new ‘Director-Alternate’ contact is to provide counties the ability to identify contacts that should also receive executive-level communications from the CWDS Project.
On June 20, 2023, a communication was sent to all CWS SPOCs and CARES SPOCs asking for validation of names in the CWS Director area on the CWDS Website County Contact page to ensure that the name listed is indeed your CWS Director. We received responses to this request from fifteen (15) counties with eighteen (18) 'Director-Alternate' contacts. The CWDS Office will add these contacts to the new 'Director-Alternate' section on behalf of those responding counties. If your county did not provide a Director-Alternate contact or needs to make an update, please provide that information on the CWDS Website (https://cwds.ca.gov/county) once this section is implemented on Monday, January 29, 2024.
In order to ensure that future communications reach the appropriate audience, we encourage all counties to review and update as needed the County Contacts page on the CWDS Website at https://cwds.ca.gov/county as soon as possible. Attached is the CWDS County Contacts Page Guide that Single Points of Contacts (SPOCs) can utilize as a reference in updating their county’s contacts.
Action Required
After January 29, 2024, add or update contacts to the ‘Director-Alternate’ section as needed. Review and update, as needed, the County Contacts page on the CWDS Website at https://cwds.ca.gov/county. Contact the CWDS Customer Relations team if you have any questions.
January 29, 2024 UPDATE: The new Director-Alternate section of the County Contacts Page of the CWDS Website has been implemented. As of today, Single Points Of Contacts (SPOCS) are able to update this new section. Attached is the CWDS County Contacts SPOCS can utilize as a reference in updating their county’s contacts.
____________________________________________________________________________
The CWDS Office is pleased to announce a new section of the County Contacts Page of the CWDS Website. This new section will be implemented on January 29, 2024. After this is implemented, counties will have the ability to add additional contacts for the Director level. This new contact section is called ‘Director-Alternate’. It will be located under the Director tab for both CWS and CARES contacts.
The intent of this new ‘Director-Alternate’ contact is to provide counties the ability to identify contacts that should also receive executive-level communications from the CWDS Project.
On June 20, 2023, a communication was sent to all CWS SPOCs and CARES SPOCs asking for validation of names in the CWS Director area on the CWDS Website County Contact page to ensure that the name listed is indeed your CWS Director. We received responses to this request from fifteen (15) counties with eighteen (18) 'Director-Alternate' contacts. The CWDS Office will add these contacts to the new 'Director-Alternate' section on behalf of those responding counties. If your county did not provide a Director-Alternate contact or needs to make an update, please provide that information on the CWDS Website (https://cwds.ca.gov/county) once this section is implemented on Monday, January 29, 2024.
In order to ensure that future communications reach the appropriate audience, we encourage all counties to review and update as needed the County Contacts page on the CWDS Website at https://cwds.ca.gov/county as soon as possible. Attached is the CWDS County Contacts Page Guide that Single Points of Contacts (SPOCs) can utilize as a reference in updating their county’s contacts.
Action Required
After January 29, 2024, add or update contacts to the ‘Director-Alternate’ section as needed. Review and update, as needed, the County Contacts page on the CWDS Website at https://cwds.ca.gov/county. Contact the CWDS Customer Relations team if you have any questions.
CARES-Live 2.8.28 Production Release - UPDATE
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 25, 2024, CARES-Live 2.8.28 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.
Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.
However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.
The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
_________________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
-
This release addresses security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: California Department of Technology Service Desk Bulletin – Citrix NetScaler Firmware Update
ALL SPOCs, Technical Contacts and SBC Administrators:
The California Department of Technology (CDT) has scheduled a firmware update of Citrix NetScaler to correct an identified security vulnerability. The update window will occur on Friday, January 26, 2024, beginning at 8:00 PM and concluding at 10:00 PM.
Server Based Computing (SBC) users are advised to sign out prior to the change. During the update window, SBC users may be kicked out of the system or unable to log in. If users are kicked out of the system, they will need to wait until the update window is completed to sign back in.
Action Required
All users should logoff of Citrix SBC prior to the start of the update window. Contact the IBM Help Desk (800-428-8268) to report any issues with Citrix SBC after the update window has completed.
Release 9.3 (15-Day) Bulletin
All SPOCs and Technical Contacts:
This communication is a notification that a bulletin has been posted to the CWS/CMS website. As a reminder, ‘Bulletins’ are located beneath the ‘Follow Our Progress’ header on the CWDS website’s home page. The bulletin provides a reminder and direction prior to Release 9.3 on Saturday, February 10, 2024.
Action Required
Please review the bulletin and share the information with county personnel.
CARES-Live 2.8.28 Production Release - Jan. 25, 2024 | 6 PM - 12 AM
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 25, 2024, CARES-Live 2.8.28 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
-
This release address security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.