May 09, 2024
Communications
To: CARES SPOCs, Implementation Coordinators, County, Tribe, Probation, State Leadership, OCM Coordinators and Specific CWDA Staff Related to Child Welfare
We are pleased to present the second issue of the CARES Compass, the two-page executive summary with upcoming project communications and brief informational highlights.
In this issue, you will find:
- Testing Highlights: A concise overview of the completion of the first Extended User Scenario Testing (EUST) activity, and a summary of the feedback.
- Survey Results: The Communication Baseline Survey results wrap-up, response rates, and a link to the results report.
- Resources: Brief descriptions and links to two self-service resources and the Why CARES? A Case for Change video.
- Upcoming Events and Communications: An announcement of the June 26th CWS-CARES Stakeholder Briefing webinar and registration link, and a list of CWS-CARES communications that will be released in the next three months.
The second issue of the CARES Compass is available here: CARES Compass - Vol 1 - Issue 2
We appreciate your continued commitment to staying informed.
Action Required
If you have any questions, need clarification, or have any accessibility issues, please do not hesitate to contact Customer Relations.
May 03, 2024
Communications
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, May 18 2024, at 8:00 PM and concludes on Sunday, May 19, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance time-frame. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
May 03, 2024
Communications
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for April 2024:
Windows 10 22H2
MS24-APR: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5036892 (x64) Critical
Windows 10 21H2
MS24-APR: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5036892 (x64) Critical
Google Chrome
Google Chrome 123.0.6312.123 Available
Action Required
No action is required. Informational only.
April 22, 2024
Communications
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, April 25, 2024, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
April 16, 2024
Communications
All CWS/CMS SPOCs and Technical Contacts:
It has come to the attention of the CWDS Project that Facility Type 'Resource Family Home,' received from LIS, is displaying as 'Foster Family Agency Certified Resource Family Home' in CWS/CMS.
The CWDS Project is now working with the California Department of Social Services (CDSS) partners that manage LIS to research and understand the impact.
We will provide additional updates in the future as more information becomes available.
Action Required
No action is required. Informational only.
April 11, 2024
Communications
All SPOCs, Technical Contacts, and CAD Contacts:
April 11, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance window is scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
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March 28, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance has been rescheduled to the following week. The maintenance window is now scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
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The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday, April 7, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
April 10, 2024
Communications
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Saturday, April 20, 2024, beginning at 9:00 AM and concluding at 10:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, Tableau Online in the CARES application will not be accessible.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
April 10, 2024
Communications
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, April 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
April 09, 2024
Communications
All SPOCs and Technical Contacts:
We want to provide some important reminders when calling the IBM Help Desk to open a SAFE ticket.
- Please provide a phone number, such as a mobile number, where an Operations Team member assigned to those SAFE tickets can reach the person directly or immediately.
- Please do not provide a desk phone number if that is not the best number to reach the contact person.
The Operations team's goal is to resolve tickets promptly, and this can best be achieved with a direct phone contact rather than an email resolution.
Additionally, when the Operations Team member is working with the customer, they will ask them if your County has Business Objects (BO) reports that have been set to run overnight.
If yes, please follow these steps:
- Immediately change the temporary SAFE password to a permanent one.
- The user will then need to authenticate into their BO Admin Tool and sync this tool with their (permanent) SAFE password.
NOTE: This process must be carried out by the close of business the day the SAFE password is changed. Failure to complete this step will freeze the automated reports and prevent them from running overnight.
Action Required
No action is required. Informational only.
April 09, 2024
Communications
All SPOCs and Technical Contacts:
The CWDS project identified and corrected an issue in Facility Search within the CARES-Live Application. The Facility License status on the search results page displayed an outdated License Status. This issue was reported to the Project Office on April 8, 2024. After investigating the issue it was discovered it started on April 3, 2024.
On April 8, 2024, the CARES-Live team completed their investigation and took the necessary measures to resolve this discrepancy.
Action Required
At this time we request counties recheck Facility License Statuses that may have been reviewed between April 3rd and April 8th, using Facility Search in the CARES-Live Application.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
