All SPOCs, Technical Contacts, and Training Contacts:
The California Department of Technology (CDT) has scheduled hardware and cabling migration which will impact the CalCloud Windows servers. The migration window is scheduled for Saturday, October 8, 2023, beginning at 4:00 AM and concluding at 7:00 AM. The activity will cause intermittent interruptions in connectivity to the CWS/CMS Portals website during the migration window.
The CWDS website is not impacted by this activity.
Action Required
If users experience any issues with the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Maintenance
CARES-Live Training Environment Scheduled Maintenance
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, October 6, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.26 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, October 6, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.26 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: September 2023 MS Windows Patches
All Co-Existent County SPOCs and Technical Contacts:
September 29, 2023 UPDATE: IBM is applying the following additional patches to the Dedicated County workstations between September 29, 2023, and October 6, 2023:
Mozilla, Firefox, & Google Chrome
MS Edge Stable Build 116.0.1938.81 Available x64
Mozilla Firefox (x64) 115.2.1 ESR Available mfsa2023-40 Critical
Google Chrome 117.0.5938.132 Available High
________________________________________________________________________________________
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
September 29, 2023 UPDATE: IBM is applying the following additional patches to the Dedicated County workstations between September 29, 2023, and October 6, 2023:
Mozilla, Firefox, & Google Chrome
MS Edge Stable Build 116.0.1938.81 Available x64
Mozilla Firefox (x64) 115.2.1 ESR Available mfsa2023-40 Critical
Google Chrome 117.0.5938.132 Available High
________________________________________________________________________________________
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
CARES-Live: California Department of Technology Service Desk Bulletin – Switch Upgrade, Oct. 5, 2023 | 8 PM - 12 AM
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a maintenance window on Thursday, October 5, 2023, beginning at 8:00 PM and concluding at 12:00 midnight. During the maintenance window, CDT will perform a switch operating system upgrade.
Access to CARES-Live will experience service interruption during the scheduled maintenance window.
There is no expected impact to CWS/CMS or CWS-CARES.
Action Required
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled a maintenance window on Thursday, October 5, 2023, beginning at 8:00 PM and concluding at 12:00 midnight. During the maintenance window, CDT will perform a switch operating system upgrade.
Access to CARES-Live will experience service interruption during the scheduled maintenance window.
There is no expected impact to CWS/CMS or CWS-CARES.
Action Required
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – Gold Camp Data Center Core Switch Replacement, Oct. 15, 2023 | 12 AM - 7AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled a change window on Sunday, October 15, 2023, to replace core switches at the Gold Camp Data Center. The change window will begin at 12:00 midnight and conclude at 7:00 AM on Sunday morning.
CWS/CMS connections through the Gold Camp facility will failover to either the Orange or Vacaville Data Center facilities while the change is in progress. CWS/CMS users may experience a slightly longer time than usual to connect to the CWS/CMS application while the network looks for connections to the other two Data Centers. No interruption in service is expected for direct connection to CWS/CMS during this activity.
Server Based Computing (SBC) access to the CWS/CMS will be impacted during the change window, while CDT is in the process of switching out cables and making configuration changes.
CARES-Live users will also be impacted during the seven-hour change window, while CDT is in the process of switching out cables and making configuration changes.
There is no impact to connectivity to CWS-CARES.
Action Required
CWS/CMS Users If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled a change window on Sunday, October 15, 2023, to replace core switches at the Gold Camp Data Center. The change window will begin at 12:00 midnight and conclude at 7:00 AM on Sunday morning.
CWS/CMS connections through the Gold Camp facility will failover to either the Orange or Vacaville Data Center facilities while the change is in progress. CWS/CMS users may experience a slightly longer time than usual to connect to the CWS/CMS application while the network looks for connections to the other two Data Centers. No interruption in service is expected for direct connection to CWS/CMS during this activity.
Server Based Computing (SBC) access to the CWS/CMS will be impacted during the change window, while CDT is in the process of switching out cables and making configuration changes.
CARES-Live users will also be impacted during the seven-hour change window, while CDT is in the process of switching out cables and making configuration changes.
There is no impact to connectivity to CWS-CARES.
Action Required
CWS/CMS Users If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching, Sept. 29 - 30, 2023 | 7 PM - 6 AM
All SPOCs, Technical Contacts, and Training Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, September 29, 2023, at 7:00 PM and concludes on Saturday, September 30, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, September 29, 2023, at 7:00 PM and concludes on Saturday, September 30, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS September 2023 MS Windows Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
CWS-CARES Scheduled Maintenance – September 13, 2023 | 5:00 PM – 6:00 PM
All Pilot County RFA Implementation Coordinators, SPOCs and Technical Contacts:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, September 13, 2023, beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, September 13, 2023, beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Outage for Saturday, September 16, 2023 | 5:00 AM – 1:00 PM
All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 9.2 deployment scheduled for Saturday, September 16, 2023, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
In support of the CWS/CMS Release 9.2 deployment scheduled for Saturday, September 16, 2023, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin: SAFE Cloud Service Scheduled Maintenance - September 23-24, 2023 | 8:00 PM - 2:00 AM
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 23, 2023, at 8:00 PM and concludes on Sunday, September 24, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 23, 2023, at 8:00 PM and concludes on Sunday, September 24, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
If unable to find a specific Bulletin, please contact Communications.