All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, February 22, 2024, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be inaccessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Maintenance
CARES-RFA - UPDATE
All Pilot County RFA Implementation Coordinators and SPOCs:
February 14, 2024 UPDATE: The CWS-CARES team will deploy CWS-CARES hotfix 0.11.3 to remove the Chatter feature from the CARES-RFA application. The hotfix is scheduled for tonight, February 14, 2024, beginning at 5:00 PM and concluding at 6:30 PM.
During the hotfix deployment, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
__________________________________________________________________________
An issue was discovered in the CARES-RFA application that was showing the Chatter feature in the application, under the Event / Call area. The Chatter feature should not be visible in the Production environment. The CWDS team is working on correcting this issue as soon as possible. Updates will be provided as they are received.
Action Required
No action is required at this time.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
February 14, 2024 UPDATE: The CWS-CARES team will deploy CWS-CARES hotfix 0.11.3 to remove the Chatter feature from the CARES-RFA application. The hotfix is scheduled for tonight, February 14, 2024, beginning at 5:00 PM and concluding at 6:30 PM.
During the hotfix deployment, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
__________________________________________________________________________
An issue was discovered in the CARES-RFA application that was showing the Chatter feature in the application, under the Event / Call area. The Chatter feature should not be visible in the Production environment. The CWDS team is working on correcting this issue as soon as possible. Updates will be provided as they are received.
Action Required
No action is required at this time.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, February 24, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, February 24, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
California Department of Technology Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, February 24, 2024, at 8:00 PM and concludes on Sunday, February 25, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, February 24, 2024, at 8:00 PM and concludes on Sunday, February 25, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS-CARES Scheduled Maintenance - Feb. 13, 2024 | 5PM - 8PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, February 13, 2024, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document-related functionality in the CARES application will not be accessible.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, February 13, 2024, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document-related functionality in the CARES application will not be accessible.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Outage - Feb 10, 2024 | 5AM - 1PM
All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 9.3 deployment scheduled for Saturday, February 10, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
In support of the CWS/CMS Release 9.3 deployment scheduled for Saturday, February 10, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: California Department of Technology Service Desk Bulletin – Citrix NetScaler Firmware Update
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Friday, February 2, 2024, beginning at 6:00 PM and concluding at 11:59 PM. During the maintenance window, CDT will update the Citrix NetScaler firmware. Users should sign off prior to the start of the change. Citrix SBC users may be kicked out of the system or unable to log in. If users are kicked out of the system, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: January 2024 Microsoft Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for January 2024:
Windows 10 22H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8.1 - KB5033918 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5034122 (x64) Critical
Windows 10 21H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5034122 (x64) Critical
Windows 10 1607 (LTSB)
MS24-JAN: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5033910 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5034119 (x64) Critical
Browsers
Google Chrome 120.0.6099.217 Available
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for January 2024:
Windows 10 22H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8.1 - KB5033918 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5034122 (x64) Critical
Windows 10 21H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5034122 (x64) Critical
Windows 10 1607 (LTSB)
MS24-JAN: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5033910 (x64) Important
MS24-JAN: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5034119 (x64) Critical
Browsers
Google Chrome 120.0.6099.217 Available
Action Required
No action is required. Informational only.
CARES-Live Training Environment Scheduled Maintenance
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, February 2, 2024, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.28.1 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, February 2, 2024, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.28.1 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.28 Production Release - UPDATE
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 25, 2024, CARES-Live 2.8.28 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.
Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.
However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.
The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
_________________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
-
This release addresses security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.