August 09, 2023
Communications
All SPOCs and Technical Contacts in Trinity County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Trinity County for Wednesday, August 23, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs, Training Contacts, and Technical Contacts in San Bernardino and Santa Barbara Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for San Bernardino County and Santa Barbara County for Tuesday, August 22, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs, Training Contacts, and Technical Contacts in Mono County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Mono County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Modoc County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Modoc County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Lassen and Mariposa Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Lassen County and Mariposa County for Thursday, August 17, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Del Norte County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Del Norte County for Wednesday, August 16, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs, Training Contacts, and Technical Contacts in Inyo County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Inyo County for Wednesday, August 16, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Alpine and Colusa Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Alpine County and Colusa County for Tuesday, August 15, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 01, 2023
Communications
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, August 4, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.25 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
July 26, 2023
Communications
SPOCs, Technical Contacts, and Training Contacts::
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, July 28, 2023, at 7:00 PM and concludes on Saturday, July 29, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268
