Maintenance

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, October 24, 2025, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.

During the maintenance window, document related functionality in the CARES application will not be accessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, October 14, 2025, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.

During the maintenance window, Tableau reports refresh will be on hold in the CARES application.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

The CWDS Infrastructure team will work with IBM / Kyndryl and AT&T to move some CWS servers at the Orange Data Center. This move is scheduled for Tuesday, October 14, 2025, beginning at 5:00 PM and concluding at 11:00 PM.

Some CWS/CMS users may experience a slight delay in a transaction “if” they are connected to an Orange Data Center gateway CWS server during the scheduled maintenance window.

Other services such as Dedicated County Services, File Share, and FTP Services will be impacted for the four following Counties: Alpine, Colusa, Lassen, and Mariposa. These services will be down for the identified Counties during the scheduled maintenance window. Users from these four Counties will need to save their work and log out of CWS/CMS before the CWS servers are powered down and disconnected during the scheduled maintenance window.

Although the other Dedicated Counties and the Co-Existent Counties are not expected to have their access to CWS/CMS and their County services impacted by this activity, they may wish to save and log out of CWS/CMS prior to the maintenance window as a precaution.

This maintenance will not impact CARES-Live or CWS-CARES.

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.