All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, May 29, 2024, beginning at 5:00 PM and concluding at 11:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Maintenance
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching - May 25, 2024 | 6 AM - 10 AM
All SPOCs and Data Quality Analysts:
The latest versions of data quality fuzzy reports for clients & placement homes are now available. Note that the Substitute Care Provider (SCP) Fuzzy reports have been replaced by SCR 8912 SCP Deduplication. The Client & Placement Home Fuzzy reports assist with data cleanup by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the Semi-annual merge reports. Additional information on CWS/CMS data cleansing activities and benefits, including fuzzy reports, is found on the Data Quality Portal.
To help the Data Quality team to keep track of requests for fuzzy reports, a simple online request form has been developed. A new request must be submitted each time to receive the updated fuzzy reports. The Data Quality Fuzzy reports request online form is located at 2024 May DQ Fuzzy Reports Request.
Action Required
If a county wants to request a Data Quality Fuzzy Report (for Client or Placement Home), please complete and submit the online request form located at 2024 May DQ Fuzzy Reports Request.
The latest versions of data quality fuzzy reports for clients & placement homes are now available. Note that the Substitute Care Provider (SCP) Fuzzy reports have been replaced by SCR 8912 SCP Deduplication. The Client & Placement Home Fuzzy reports assist with data cleanup by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the Semi-annual merge reports. Additional information on CWS/CMS data cleansing activities and benefits, including fuzzy reports, is found on the Data Quality Portal.
To help the Data Quality team to keep track of requests for fuzzy reports, a simple online request form has been developed. A new request must be submitted each time to receive the updated fuzzy reports. The Data Quality Fuzzy reports request online form is located at 2024 May DQ Fuzzy Reports Request.
Action Required
If a county wants to request a Data Quality Fuzzy Report (for Client or Placement Home), please complete and submit the online request form located at 2024 May DQ Fuzzy Reports Request.
CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, May 18 2024, at 8:00 PM and concludes on Sunday, May 19, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance time-frame. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, May 18 2024, at 8:00 PM and concludes on Sunday, May 19, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance time-frame. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS: April 2024 Microsoft Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for April 2024:
Windows 10 22H2
MS24-APR: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5036892 (x64) Critical
Windows 10 21H2
MS24-APR: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5036892 (x64) Critical
Google Chrome
Google Chrome 123.0.6312.123 Available
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for April 2024:
Windows 10 22H2
MS24-APR: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5036892 (x64) Critical
Windows 10 21H2
MS24-APR: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5036892 (x64) Critical
Google Chrome
Google Chrome 123.0.6312.123 Available
Action Required
No action is required. Informational only.
CARES-Live Scheduled Maintenance - April 25, 2024 | 6 PM - 9 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, April 25, 2024, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, April 25, 2024, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: CAD / Business Objects Server Maintenance Scheduled - REMINDER - April 14, 2024 | 8 AM - 1 PM
All SPOCs, Technical Contacts, and CAD Contacts:
April 11, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance window is scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
March 28, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance has been rescheduled to the following week. The maintenance window is now scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday,April 7, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
April 11, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance window is scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
March 28, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance has been rescheduled to the following week. The maintenance window is now scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday,
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
CWS-CARES Scheduled Maintenance - April 20, 2024 | 9 AM - 10 AM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Saturday, April 20, 2024, beginning at 9:00 AM and concluding at 10:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, Tableau Online in the CARES application will not be accessible.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Saturday, April 20, 2024, beginning at 9:00 AM and concluding at 10:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, Tableau Online in the CARES application will not be accessible.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching - April 27, 2024 | 6 AM - 10 AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, April 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, April 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, April 20 2024, at 8:00 PM and concludes on Sunday, April 21, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, April 20 2024, at 8:00 PM and concludes on Sunday, April 21, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS: March 2024 Microsoft Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for March 2024:
Windows 10 22H2: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5035845 (x64) Critical
Google Chrome: Google Chrome 122.0.6261.129 High
Visio: Security Update for Microsoft Visio 2016 - KB5002565 Important
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for March 2024:
Windows 10 22H2: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5035845 (x64) Critical
Google Chrome: Google Chrome 122.0.6261.129 High
Visio: Security Update for Microsoft Visio 2016 - KB5002565 Important
Action Required
No action is required. Informational only.
If unable to find a specific Bulletin, please contact Communications.