Maintenance

CARES-Live 2.8.28 Production Release - Jan. 25, 2024 | 6 PM - 12 AM

January 23, 2024 Communications

All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 25, 2024, CARES-Live 2.8.28 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:

  • This release address security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information. 

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Update, Maintenance, CARES-Live

CWS-CARES Scheduled Hotfix - Jan 24, 2024 | 5 PM - 6:30 PM

January 22, 2024 Communications

All Pilot County RFA Implementation Coordinators, SPOCs and Technical Contacts:
The CWS-CARES team has scheduled a hotfix, CWS-CARES 0.11.2, to be deployed to the CWS-CARES production environment. The hotfix deployment will occur on Wednesday, January 24, 2024, beginning at 5:00 PM and concluding at 6:30 PM. During the hotfix deployment, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.

Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

The Interim Process document is estimated to be posted approximately one week after the deployment of the hotfix. Once available, the document can be found here: RFA Application Process Release Notes and Interim Processes

Maintenance, CARES

CWS/CMS: California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching

January 10, 2024 Communications
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Maintenance, CWS/CMS, Bulletin

CWS/CMS: California Department of Technology Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance

January 09, 2024 Communications
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, January 20, 2024, at 8:00 PM and concludes on Sunday, January 21, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
 
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
Maintenance, CWS/CMS, CDT

CWS-CARES Scheduled Hotfix

January 02, 2024 Communications
All Pilot County RFA Implementation Coordinators, SPOCs and Technical Contacts:
The CWS-CARES team has scheduled a hotfix to be deployed to the CWS-CARES production environment. The hotfix deployment will occur on Thursday, January 4, 2024, beginning at 5:00 PM and concluding at 6:30 PM. During the hotfix deployment, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.

Action Required
Please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via the Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Maintenance, CWS-CARES

CWS-CARES Scheduled Maintenance - Dec. 20, 2023 | 5 PM - 6 PM

December 14, 2023 Communications
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, December 20, 2023, beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be inaccessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
 
Action Required
No action required for end-users is needed during this maintenance window.
 
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Maintenance, CWS-CARES

CWDS: California Department of Technology Service Desk Bulletin – Firewall Migration Impacting VPN Access, Dec. 17, 2023 | 4 AM - 7 AM

December 13, 2023 Communications
All Dedicated County SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a change window to perform a firewall update. The change window will occur on Sunday, December 17, 2023, beginning at 4:00 AM and concluding at 7:00 AM. Dedicated County users who are using VPN access may experience a drop in service within the scheduled firewall migration.

This connection would include access to the CWS/CMS application, the CARES-Live application, the CWS-CARES application, all ca.gov websites (including the https://www.cwds.ca.gov website), County websites, and possibly County email via the CWS proxy.

Users already connected to VPN prior to the start of the change window should be able to remain connected; however, any new attempt to connect during the window is expected to fail until the migration has completed.

Action Required
CWS/CMS: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live: If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Maintenance, CWDS, Bulletin

CWS-CARES Scheduled Maintenance - Dec. 18, 2023 | 5 PM - 8 PM

December 12, 2023 Communications
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Monday, December 18, 2023, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
 
Action Required
No action required for end-users is needed during this maintenance window.
 
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Maintenance, CWS-CARES

CWS/CMS: Business Objects Server Rebooted

December 11, 2023 Communications
All SPOCs, Technical Contacts, and CAD Contacts:
Some scheduled Business Objects (BO) reports did not run over the weekend. Therefore, BO scheduling services were restarted at 8:00 AM.
Please check your scheduled jobs to confirm that they have completed successfully during the course of the day.

CWDS Office and IBM are continuing to monitor the BO systems and services for any anomalies.
 
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Maintenance, CWS/CMS

CARES-Live Scheduled Hot Fix – December 7, 2023, 6:00PM – 8:00PM

December 06, 2023 Communications
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled a hot fix to CARES-Live on Thursday, December 7, 2023, from 6:00 PM to 8:00 PM to resolve an issue that was reported December 1, 2023. The issue was with placements and facilities with 8-digit identifiers in Facility Search not displaying to the user.
There is no CARES-Live application outage expected, however, there will be a short interruption to Facility Search during the deployment window.

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Maintenance, CARES-Live, Hot Fix