ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 21, 2024, at 8:00 PM and concludes on Sunday, September 22, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
Maintenance
CWS-CARES Scheduled Maintenance - Sept 24, 2024 | 5 PM - 9 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, September 24, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, KPI reports will not be refreshed in the CARES Tableau application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, September 24, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, KPI reports will not be refreshed in the CARES Tableau application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
September 13, 2024 Additional UPDATE: Please note that the BOBJ 4.3 Quick Reference Guide has been added to the BI Launchpad in both the Production and the Training environments. The guide is located under Folders à Public Folders à **New – Start Here à BOBJ 4.3 Quick Guide. In addition, there is an Administrators Guide saved in the same folder, in both the Production environment and the Training environment. Users in the Training environment are managed separately than the BI IDs in the Production environment. They are both administered in the Central Management Console (CMC) separately, within their specific environment.
_____________________________________________________________________________
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
September 13, 2024 Additional UPDATE: Please note that the BOBJ 4.3 Quick Reference Guide has been added to the BI Launchpad in both the Production and the Training environments. The guide is located under Folders à Public Folders à **New – Start Here à BOBJ 4.3 Quick Guide. In addition, there is an Administrators Guide saved in the same folder, in both the Production environment and the Training environment. Users in the Training environment are managed separately than the BI IDs in the Production environment. They are both administered in the Central Management Console (CMC) separately, within their specific environment.
_____________________________________________________________________________
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
- Please contact one of your County CAD Contacts to request a CAD ID.
- You can locate your County CAD list of contacts on the CWDS website.
- Location: Child Welfare Digital Services (ca.gov) >County Info (TAB)> County Contacts>(Select) your county>(Scroll down to find your) ‘CAD Contact’
- You can locate your County CAD list of contacts on the CWDS website.
- If your County CAD Contact is unavailable, contact IBM, Chris Lovejoy at Chris.Lovejoy@osi.ca.gov, or the CWS Operations Team at cwsoperationsteam@osi.ca.gov
- Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
- Explore the new BI Interface
from Friday, August 9, through Friday, September 13from Friday, September 13, through Tuesday, October 15, 2024. - If you have issues, contact Chris Lovejoy at Chris.Lovejoy@osi.ca.gov.
CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
- Please contact one of your County CAD Contacts to request a CAD ID.
- You can locate your County CAD list of contacts on the CWDS website.
- Location: Child Welfare Digital Services (ca.gov) >County Info (TAB)> County Contacts>(Select) your county>(Scroll down to find your) ‘CAD Contact’
- You can locate your County CAD list of contacts on the CWDS website.
- If your County CAD Contact is unavailable, contact IBM, Chris Lovejoy at Chris.Lovejoy@osi.ca.gov, or the CWS Operations Team at cwsoperationsteam@osi.ca.gov
- Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
- Explore the new BI Interface
from Friday, August 9, through Friday, September 13from Friday, September 13, through Tuesday, October 15, 2024.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: August 2024 Workstation Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for August 2024:
Windows 10 22H2
Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5041580 (x64) Critical
Windows 10 1607 (LTSB)
Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5041773 (x64) Critical
Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5041576 (x64) Critical
Windows Updates
Security Update for Microsoft Office 2016 - Office 2016 - KB5002570 - Important
Security Update for Microsoft Office 2016 - Office 2016 - KB5002625 - Important
Security Update for Microsoft Outlook 2016 - Outlook 2016 - KB5002626 - Important
Security Update for Microsoft PowerPoint 2016 - PowerPoint 2016 - KB5002586 - Important
Security Update for Microsoft Project 2016 - Project 2016 - KB5002561 - Important
Update for Microsoft Visio 2016 - Visio 2016 - KB5002582 - Unspecified
Update for Microsoft Access 2016 - Access 2016 - KB5002589 - Unspecified
Office 365
Office 365 Version 16.0.16130.21094 Available - Semi-Annual Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.16731.20792 Available - Semi-Annual Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.17328.20550 Available - Semi-Annual Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.17328.20550 Available - Semi-Annual Enterprise Channel (Preview) - Office 365 – Important
Office 365 Version 16.0.17726.20206 Available - Monthly Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.17830.20166 Available - Current Channel - Office 365 – Important
Adobe
Google Adobe Acrobat Reader 2024.002.21005 - Adobe Acrobat Reader - Continuous Track - Critical APSB24-57
Mozilla Firefox
Mozilla Firefox (x64) 115.14.0 ESR – High mfsa2024-34
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for August 2024:
Windows 10 22H2
Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5041580 (x64) Critical
Windows 10 1607 (LTSB)
Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5041773 (x64) Critical
Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5041576 (x64) Critical
Windows Updates
Security Update for Microsoft Office 2016 - Office 2016 - KB5002570 - Important
Security Update for Microsoft Office 2016 - Office 2016 - KB5002625 - Important
Security Update for Microsoft Outlook 2016 - Outlook 2016 - KB5002626 - Important
Security Update for Microsoft PowerPoint 2016 - PowerPoint 2016 - KB5002586 - Important
Security Update for Microsoft Project 2016 - Project 2016 - KB5002561 - Important
Update for Microsoft Visio 2016 - Visio 2016 - KB5002582 - Unspecified
Update for Microsoft Access 2016 - Access 2016 - KB5002589 - Unspecified
Office 365
Office 365 Version 16.0.16130.21094 Available - Semi-Annual Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.16731.20792 Available - Semi-Annual Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.17328.20550 Available - Semi-Annual Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.17328.20550 Available - Semi-Annual Enterprise Channel (Preview) - Office 365 – Important
Office 365 Version 16.0.17726.20206 Available - Monthly Enterprise Channel - Office 365 – Important
Office 365 Version 16.0.17830.20166 Available - Current Channel - Office 365 – Important
Adobe
Google Adobe Acrobat Reader 2024.002.21005 - Adobe Acrobat Reader - Continuous Track - Critical APSB24-57
Mozilla Firefox
Mozilla Firefox (x64) 115.14.0 ESR – High mfsa2024-34
Action Required
No action is required. Informational only.
CWS-CARES Scheduled Maintenance - UPDATE
All Pilot County RFA Implementation Coordinators and SPOCs:
September 5, 2024 UPDATE: The CWS-CARES team has pushed back the timeframe for the scheduled maintenance activity for the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for tonight, Thursday, September 5, 2024. It will now begin at 6:00 PM and conclude at 10:00 PM.
____________________________________________________________________________________
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, September 5, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties, Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document generation functionality will not be available.
Action Required
No action required for end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
September 5, 2024 UPDATE: The CWS-CARES team has pushed back the timeframe for the scheduled maintenance activity for the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for tonight, Thursday, September 5, 2024. It will now begin at 6:00 PM and conclude at 10:00 PM.
____________________________________________________________________________________
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, September 5, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties, Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document generation functionality will not be available.
Action Required
No action required for end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance - September 5, 2024 | 5 PM - 9 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, September 5, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties, Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document generation functionality will not be available.
Action Required
No action required for end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, September 5, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties, Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document generation functionality will not be available.
Action Required
No action required for end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, August 29, 2024, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, users may experience possible intermittent issues accessing the CARES application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, August 29, 2024, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, users may experience possible intermittent issues accessing the CARES application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance - Aug. 29, 2024 | 6 PM - 9 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, August 29, 2024, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, users may experience possible intermittent issues accessing the CARES application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, August 29, 2024, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, users may experience possible intermittent issues accessing the CARES application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.