Maintenance

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, February 21, 2026, at 8:00 PM and concludes on Sunday, February 22, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required

All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, February 17, 2026, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.

During the maintenance window, document related functionality in the CARES application will not be accessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

CWS/CMS Code Table Refresh – February 11, 2026

Updated code table files will be delivered to county servers on Wednesday, February 11, 2026, between 1:00 PM and 4:00 PM. Files will be placed in the BaseCTB folder on county servers. For most counties, standard delivery methods will then automatically distribute these files from the server to end-user workstations.

This refresh primarily ensures that newly imaged machines or machines that have not logged in recently receive the latest code table files.

Impact and Delivery

• Dedicated counties: No action required. Updates will be automatically delivered to end users.
• Coex counties:
  • If using the Windows logon script to deliver code table files (most counties): No action required.
  • If not using the logon script (e.g., virtual environments): Please pick up the files from the BaseCTB folder and include them in your virtual images. These files should only be delivered to workstations if they are newer than the existing code tables. If manually delivering them, they go in the c:\cacw\codetbls folder and should overlay existing files of the same name.

Important for Coex Counties

• Your county server must sync with the CWS/CMS Distributed File System Replication (DFSR) to receive the updated files. This typically occurs hourly.
• If needed, verify that your county’s file server is properly mirroring the CWS Distributed File Server.

Applying these updates helps ensure that users have a freshly updated version of the code table files.

Please Note
This refresh will not be enforced. There is no deadline or system lockout associated with this update. While applying the updates is recommended, it is optional.

All SPOCs, Technical Contacts, and CAD Contacts:

The CWDS Infrastructure team and the California Department of Technology (CDT) have scheduled maintenance for the CAD/Business Objects (BO) servers. The maintenance windows are scheduled for the following environments:

Training environment:

Tuesday, February 10, 2026, beginning at 12:00 Noon and concluding at 4:00 PM

Production environment:

Tuesday, February 24, 2026, beginning at 12:00 Noon and concluding at 4:00 PM

CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the scheduled maintenance windows. Any BO reports scheduled to run during this timeframe will be affected. The CWDS Infrastructure team recommends to either run all reports before 12:00 Noon on those dates, or on the night prior of these scheduled maintenance days.

Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary. Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, February 3, 2026, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.

During the maintenance window, document related functionality in the CARES application will not be accessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, January 20, 2026, beginning at 6:00 PM and concluding at 10:00 PM. During the maintenance window, CDT will apply system security updates to SBCS Infrastructure Netscalers. CDT is informing everyone to log off from the Citrix SBC system during the maintenance window.

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, January 9, 2026, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.

During the maintenance window, document related functionality in the CARES application will not be accessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, December 18, 2025, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, December 16, 2025, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.

During the maintenance window, document related functionality in the CARES application will not be accessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.  

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, December 27, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.