Maintenance

CWS/CMS: County Access Data (CAD) Business Objects - Issue

September 03, 2026 Communications

All SPOCs, Technical Contacts, and CAD Contacts:

A service on the CWS/CMS CAD BusinessObjects (BO) server did not refresh correctly last night, September 2, 2026. This was caused by a BO report being run at 12:30 AM and conflicting with the load of a CLIENT table. The data was reloaded in the CLIENT table this morning at 6:30 AM. Prior to this reload, the data was from Tuesday at midnight.

Any jobs run before 6:30 AM this morning should be checked and re-run if they accessed the CLIENT table and require yesterday's data.

Also, please check your scheduled jobs and make sure that they are not scheduled before 1:30 AM as this may interfere with the loading of data.
 

Action Required

Check your scheduled Business Objects reports this morning and verify your results. If needed, manually invoke the scheduled BO reports from last night.

Reschedule jobs to begin after 1:30 AM so that they do not interfere with data loading.

Contact the IBM Help Desk if you require more information regarding this issue.

Update, Maintenance, CWS/CMS

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 4-5, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, September 4, 2026, at 10:00 PM, and concluding on Saturday, September 5, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093275

Event Date/Time:

09/04/2026 @ 10:00 PM

Start Date/Time:

09/04/2026 @ 10:00 PM

End Date/Time:

09/05/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (75 Diamond Valley Road, Markleeville CA 96120 / 1415 Sheriff Cady Lane, Susanville CA 96130 / 880 Northcrest Drive, Crescent City CA 95531 / 51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

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Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 3-4, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Thursday, September 3, 2026, at 10:00 PM, and concluding on Friday, September 4, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
--------------------------

Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093274

Event Date/Time:

09/03/2026 @ 10:00 PM

Start Date/Time:

09/03/2026 @ 10:00 PM

End Date/Time:

09/04/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130 / 75 Diamond Valley Road, Markleeville CA 96120 / 880 Northcrest Drive, Crescent City CA  95531)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
--------------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CARES-Live Scheduled Maintenance - Aug 27, 2026 | 6PM - 9PM

August 25, 2026 Communications

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, August 27, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, CANS duplicate clean-up, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Maintenance, CARES-Live

CWS-CARES Scheduled Maintenance - August 20, 2026 | 5PM - 7PM

August 19, 2026 Communications

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, August 20, 2026, beginning at 5:00 PM and concluding at 7:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.  

There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 
CWS-CARES RFA, Maintenance, CARES, CWS-CARES

CWS-CARES Scheduled Maintenance - Aug. 18, 2026 | 5PM - 7PM

August 18, 2026 Communications

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, August 18, 2026, beginning at 5:00 PM and concluding at 7:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.  

There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CARES, CWS-CARES

CWS/CMS: IBM Support of Windows 11 25H2

August 10, 2026 Communications

All SPOCs and Technical Contacts:

IBM has completed testing of Windows 11 25H2 with the CWS/CMS application. They discovered no issues and are now supporting this version of Windows. The officially supported versions of Windows are now:

  • Windows 11 25H2 (supported through October 10, 2028)
  • Windows 11 24H2 (supported through October 12, 2027)
  • Windows 11 23H2 (supported through November 10, 2026)

IBM is updating the CWS/CMS image with the latest patches which will be distributed soon for Dedicated Counties that request it. Dedicated Counties may request the image by submitting an IBM Help Desk ticket at 800-428-8268.

Action Required

Counties need to update all of their CWS/CMS workstations to a supported version.

Maintenance, CWS/CMS

CWS/CMS: CDT Service Desk Bulletin - CGEN AT&T Scheduled Maintenance

August 03, 2026 Communications

All SPOCs and Technical Contacts in Sutter County:

The California Department of Technology (CDT) has scheduled maintenance on Wednesday, August 5, 2026, beginning at 12:00 AM (Midnight) and concluding at 6:00 AM. Users at the listed site will experience downtime within the 6 hour window during the AT&T maintenance window.

-------------------------------------------

Subject: CGEN AT&T Scheduled Maintenance

Reference Number:

Change Request CHG0092248

Event Date/Time:

08/05/2026 @ 12:00 AM

Start Date/Time:

08/05/2026 @ 12:00 AM

End Date/Time:

08/05/2026 @ 06:00 AM

Summary: CGEN vendor AT&T will be performing scheduled network maintenance. The listed customer site may experience downtime within the 6 hour window during the AT&T maintenance window.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Department of Water Resources (10815 Gold Center Drive, Rancho Cordova, Ca.)
  • CA State Lands Commissions (10815 Gold Center Drive, Rancho Cordova, Ca.)
  • Department of Health Care Services (463 2nd Street, Yuba City, Ca.)
  • Department of Public Health (463 2nd Street, Yuba City, Ca.)
  • Office of Systems Integration (463 2nd Street, Yuba City, Ca.)

What to Expect: The listed customer site may experience downtime within the 6 hour window during the AT&T maintenance window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

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Action Required:

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT

CWS-CARES Scheduled Maintenance - August 2, 2026 | 9PM - 11:59PM

July 29, 2026 Communications

All Pilot County RFA Implementation Coordinators and SPOCs:

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Sunday, August 2, 2026, beginning at 9:00 PM and concluding at 11:59 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara. However, document related functionality will not be accessible.

Action Required

No action required from end-users during this maintenance window.

If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS-CARES RFA, Maintenance, CARES, CWS-CARES

CARES-Live Scheduled Maintenance - July 30, 2026 | 6PM - 9PM

July 28, 2026 Communications

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, July 30, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
 

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Maintenance, CARES-Live