All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, December 11, 2024, beginning at 5:00 PM and concluding at 7:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Maintenance
CARES-Live Scheduled Outage
All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 9.5 deployment scheduled for Saturday, December 14, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
In support of the CWS/CMS Release 9.5 deployment scheduled for Saturday, December 14, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: November 2024 Workstation Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Workstations for November 2024:
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Workstations for November 2024:
- MS Windows 10 22H2 Patches
MS24-NOV: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5046613 (x64) Important - MS Windows 2016 (LTSB) Patches
MS24-NOV: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5046612 (x64) Important - MS Office 2016 Patches
MS24-NOV: Security Update for Microsoft Excel 2016 - Excel 2016 - KB5002653 Important
MS24-NOV: Security Update for Microsoft Word 2016 - Word 2016 - KB5002619 Important - Office 365 Patches
Office 365 Version 16.0.18129.20116 Available - Current Channel - Office 365 Important Unspecified - Google Chrome Patches
Google Chrome 131.0.6778.70 High
No action is required. Informational only.
CWS/CMS: Business Objects Issue and Workaround – UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
November 21, 2024 UPDATE: After working with the Business Objects vendor, IBM and the CWDS Infrastructure team are reporting that Business Objects is now up and operational, with a few limited issues / differences that remain to be resolved.
Please Note: The login screens will look a bit different. Generic SAP screens will be used temporarily and will be updated at a later date (please see screenshot below).
In addition, there appears to be an issue with transferring reports from Rich Client to the server and back. IBM and the Infrastructure team will work with the vendor as a fix for this specific continuing issue becomes available.
Screenshot of the generic login screen:
__________________________________________________________________________________________
November 20, 2024 UPDATE: Several issues have been identified after the installation of the Business Objects patch upgrade. Work is taking place now to resolve those issues and a communication will be shared once resolved.
_______________________________________________________________________
November 20, 2024 FINAL UPDATE: The installation of the Business Objects patch upgrade has completed. Business Objects is now accessible; however, users may experience degraded performance while the Business Objects server catches up on the scheduled jobs from this morning. The CWDS Infrastructure team and IBM are monitoring for potential issues.
NOTE: Web Intelligence Rich Client users may need to update their workstation installation of the client.
_______________________________________________________________________
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
November 21, 2024 UPDATE: After working with the Business Objects vendor, IBM and the CWDS Infrastructure team are reporting that Business Objects is now up and operational, with a few limited issues / differences that remain to be resolved.
Please Note: The login screens will look a bit different. Generic SAP screens will be used temporarily and will be updated at a later date (please see screenshot below).
In addition, there appears to be an issue with transferring reports from Rich Client to the server and back. IBM and the Infrastructure team will work with the vendor as a fix for this specific continuing issue becomes available.
Screenshot of the generic login screen:
__________________________________________________________________________________________
November 20, 2024 UPDATE: Several issues have been identified after the installation of the Business Objects patch upgrade. Work is taking place now to resolve those issues and a communication will be shared once resolved.
_______________________________________________________________________
November 20, 2024 FINAL UPDATE: The installation of the Business Objects patch upgrade has completed. Business Objects is now accessible; however, users may experience degraded performance while the Business Objects server catches up on the scheduled jobs from this morning. The CWDS Infrastructure team and IBM are monitoring for potential issues.
NOTE: Web Intelligence Rich Client users may need to update their workstation installation of the client.
_______________________________________________________________________
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
- Training Environment - November 19th, 8:00 AM to 12:00 PM
- Production Environment - November 20th, 8:00 AM to 12:00 PM
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, November 30, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, November 30, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: Business Objects Issue and Workaround – FINAL UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
November 20, 2024 FINAL UPDATE: The installation of the Business Objects patch upgrade has completed. Business Objects is now accessible; however, users may experience degraded performance while the Business Objects server catches up on the scheduled jobs from this morning. The CWDS Infrastructure team and IBM are monitoring for potential issues.
NOTE: Web Intelligence Rich Client users may need to update their workstation installation of the client.
_______________________________________________________________________
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
_____________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
November 20, 2024 FINAL UPDATE: The installation of the Business Objects patch upgrade has completed. Business Objects is now accessible; however, users may experience degraded performance while the Business Objects server catches up on the scheduled jobs from this morning. The CWDS Infrastructure team and IBM are monitoring for potential issues.
NOTE: Web Intelligence Rich Client users may need to update their workstation installation of the client.
_______________________________________________________________________
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
_____________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
- Training Environment - November 19th, 8:00 AM to 12:00 PM
- Production Environment - November 20th, 8:00 AM to 12:00 PM
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
CWS/CMS: Business Objects Issue and Workaround - REMINDER
All SPOCs, Technical Contacts, and CAD Contacts:
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
_____________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
Action Required
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
_____________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
- Training Environment - November 19th, 8:00 AM to 12:00 PM
- Production Environment - November 20th, 8:00 AM to 12:00 PM
Action Required
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
CWS-CARES Scheduled Maintenance
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, November 22, 2024 , beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, November 22, 2024 , beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.31 Production Release
All SPOCs and Technical Contacts:
Effective November 21, 2024, CARES-Live 2.8.31 Release is Scheduled to Move into Production
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, November 21, 2024, and conclude at 11:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
Users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.31:
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Effective November 21, 2024, CARES-Live 2.8.31 Release is Scheduled to Move into Production
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, November 21, 2024, and conclude at 11:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
Users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.31:
- This release addresses security findings and elastic search upgrades and other infrastructure updates and security patches not visible to CARES-Live users.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance - Nov.1, 2024 | 6 AM - 8 AM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, November 1, 2024, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, November 1, 2024, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.